I must say that when it comes to the poorest of customer service, this company is at the top! They have a representative name Shauna Thomas who will send out an information packet with documents to sign for a workmen's compensation claim and on the same day will send out a letter denying your claim! She does not make phone calls and if you request a senior manager, "Carol" will call and the shrewdness of her heart is worse than Shauna's. I would terminate them both from my company. For a company who handles claims for injured employees, this company is the worse!! If there is a rating for below zero, you would find Sedgwick Claims Management Services.