We have been dealing with a STD claim since July. We have had denials, appeals, and denials to appeals. Sedgwick as a company has been horrible to deal with. They will not give you extension numbers and every time you call, you get a different representative. All of the representatives have been pretty helpful, but the management staff has been horrible. They hardly ever return calls or give you the information needed. One time our appeal was denied and we didn’t know about it for 2 weeks after the date it was supposed to be settled. And that was only because I pestered them. STD is a benefit and it doesn’t feel that way when you constantly have to worry about getting paid and fight to be paid. This is in top of the stress you endure during your illness that requires you to be off work. I wish that SEDGWICK would get a complete overhaul in their practices and treat clients with some respect!!