Does anyone know who to call to report this company? I have a unique situation where both parents have very serious medical conditions and they approved the claims but I have problems with them approving the actual days off - both parents doctors have revised the forms to Sedgwicks "new terms" yet because they claim it is not on a different part of the form they do not recognize / approve the terms! Supervisors won't call back, claim examiner is horrible to work with and does not offer any guidance - I told them to call the doctor offices and signed the voluntary form to allow them to do this, they say they will and they never do! Didn't get access to portal (didn't even know about portal, until claim was approved (1 week after start of illnesses" yet when I entered the first two dates off they denied one and claim they gave me a courtesy day but will not approve the day off because it wasn't filed within 24 hours of the day off!!!! How could I have reported it on their portal if I didn't know about the portal until a week later?!?!?! First time I called for a supervisor they transferred me to my case worker.... I told her I wanted her supervisor and was told to call back because she could not transfer me! This is by far the worst customer experience I have ever dealt with, when I am already stressed due to almost losing one parent and the other parent is getting cancer palliative care! Wish my company would use someone else that actually knows fmla law!!!!