Details: Please note that in this review the 'product/service' that I expected Sedgwick to delivery is my the direct deposit of my paycheck, which they failed to complete the process competently and instruct my employer to proceed with payment. Unfortunately, this is my second experience with Sedgwick in an 8 year period and both were negative. My current situation is very similar to my first experience in that I did not receive my pay as I should have and I was told that I would. So now in addition to foucusing on my healing journey I am spending my days chasing Sedgwick Examiners who do not return calls, repeating my story to Sedgwick call center employees who do not have an escalation process to invoke outside of sending you to a third voicemail , who also doesn't return phonecalls. The sad part about it is that the call center employees confirmed that the documentation was sent to the wrong doctor three times. However, no one is able to tell me how the issue can be resolved. For example, we will reach out to the correct doctor today and get you paid as soon as possible or we need your help with getting this confirmation completed by your doctor.. . NOTHING! Sedgwick advertises the hours of 8am to 8pm. I called back at 6:30pm in a final attempt to understand how I can get paid only to find out that the examiners and their supervisors are gone for the day. Mind you that at 8:02am my exainmer was in a different time zone and wouldn't be in until after 9am. As for communication and setting my expectations - I received the following text message on April 6th, 2023; Hi, Your claim has been approved. You can expect your pay on your next regularly scheduled pay date. Please contact us at (888) 931-3100 if any concerns or issues. Then when I called on April 17th, after NOT being paid, the very first call canter rep tells me that yes they can see the text message that I received above but they don't know why it was sent to me because the status of my case is still pending due to the documentation that was sent to the wrong doctor three times not being returned to them. So at the end of the day, you can't trust what Sedgwick tells you and you have to spend tons of your time chasing them because they don't return calls and there is no escalation process that doesn't involve a voicemail. Had I known that you can't trust them when they confirm you will get paid, I would have re-routed or even stopped my autopays from that particular account. But out of the 6 live people I spoke with, only 1 understood the financial impact their failing processes and incompencies are causing me at a time when I have increased medical expenses and should be focused on healing and physical therapy. There should literally be an option dedicated to people who didn't get paid - Press 7 if we told you that you would get paid but you didn't because so many of my co-workers have had this same experience. I literally don't know why large major corporations (such as mine) are using Sedgwick as a Third Party Service Provider. I too would have selected '0' stars if it was an option.