I am so annoyed and frustrated with Sedgwick. This is my 2nd time filing maternity and disability leave with them and they ALWAYS lose my paperwork and try to say that my leave is not approved because they haven't received the paperwork so I ALWAYS have to call them for them to be like, "Oh yeah we go it." Also it's so hard to get ahold of anyone who will help me. I keep getting "transferred" which is just them sending me back to the start menu where I have to wait several minutes on hold again. I usually have to make several phonecalls until I get lucky and actually get a competent customer service representative who actually knows what she's doing. Most of the reps have no idea what they're doing. Please improve your training and do better Sedgwick. Also why do they keep asking you to confirm your dates when you have already told them?