The representative was quick to say that they weren't paying for my 2nd surgery for the injury that I had at work. Even though, it was in the doctor's notes after the first surgert. The inflamation made it impossible to finish the surgery in one session. The delay may cause me to lose one of my rotator cuff tendons. There was an entire week that I couldn't get in touch with her and I reminded her of an upcoming appointment twice before I tried to return to light duty. I got denied light duty and called her again. She acted like it was the first time that she heard about my upcoming doctor's appointment and updated my end date on the very last day of the approved time only because I called her for the third time about it. On the third call she asks for the location of my company. She apparently, went almost 4 months without knowing or pretended to not know. The last call she told me to wait while she opened my file and was recording. That was the first time she ever did that. My travel expenses were not paid in full. The amount is less than half of the amount submitted even though it was documented doctor's visits and physical therapy. I recommend to avoid this company if possible.