I’ll just start by saying I truly believe this company NEEDS mandatory sensitivity training!! Especially when dealing with family leave issues due to a dying parent. I had a stepmom given weeks to live, due to stage four cancer throughout her body. I immediately fly to Arizona (where she is) from Texas to get the little quality time we have left. I’ve explained this to the case manager on my claim. They still interrupted me several times via phone calls while there. Requesting paperwork to basically prove the diagnosis was real. I obliged by sending several signed documents by the multiple doctors caring for her. Sedgwick rep claims that won’t suffice (after I’ve already jumped through hoops to obtain the multiple documents turned in) and that I need to take documents Sedgwick sends me AFTER THE FACT! All this mind you, and I’m not requesting nor will I be paid for the 3 days off. Claim denied and within a months time, mom passed away. Submitted requested paperwork on that too and still, claim denied. Heartless cold and callous people I’ve mostly encountered. I truly hope they receive mercy when their reaping is upon them.