So my daughter took her brand new Mitsubishi Outlander 2022 on April 28, 2022 @ 4:33pm an had speakers put in her car an we went shopping while the man at Best Buy installed her speakers in her Mitsubishi Outlander well we came back to Best Buy waited in the parking lot till the man finished installing her speakers an it was getting to be after 9pm I was like there getting ready to close soon what taken so long so then we get a phone call from Bobby stating that something is wrong with my daughters car while it's in Best Buys garage an it said the suv had been wrecked mean while my daughter looked around her car he claim the vehicle had never been moved since he drove it into Best Buy garage so it wouldn't turn crank nothing an so we are 45 to 50 minutes away from home so Bobby assured me the vehicle will be fine over night an the next day they will get a tow truck to take the Mitsubishi to the Mitsubishi dealership ok so next day it is towed to Mitsubishi an then they couldn't fix it so next Mitsubishi got Best Buy to claim of fault for the Mitsubishi Outlander being in the shape it was in so Best Buy admitted fault so my daughters Mitsubishi Outlander could be towed to Albany Ga Mitsubishi so it has been sitting in Georgia Mitsubishi for 16 months time which is a year an a half an have told us they have been trying different parts to fix it nothing has worked so now they claim it needs a wire harness that cost $7,500 so this whole time no car rental no remorse for there long term customers an all been hardships on me an my family but needless to say Sedgewick is Best Buys insurance for accidental issues and wants to settle this with signature so that all they will do is pay for the $7,500 an if this doesn't fix the Mitsubishi Outlander like everything else hasn't worked then we will be outta luck with paying car payments as we have been for a car we haven't been able to drive since April 28, 2022 now you tell me how would you feel in this situation? I don't feel it's fair or good business to put a deal on a situation that was there fault an then not wanting to make it right instead they wondering how to make deals but this is very bad business in the way its being handled let me work on your car an forget to unhook a battery while working on your car an cut your electric wires through your new car you just purchased an see how you like it better yet I can't help you all hire ppl that don't know there job that's not my fault an this situation as a long time customer will not be happy till this is taken care of in a fair manner next I will be on WCTV telling how u all do business 🤔