Where is the ZERO star? What an incompetent, useless bunch! I keep getting phone calls and texts almost every couple of days asking them same questions with no resolution. "WE DIDN'T RECEIVE THE PAPERWORK FROM YOUR SURGEON'S OFFICE ". No kidding. So, it was faxed a third time. Rep confirmed receipt. Next day, text came in. Phone call came in. "WE DIDN'T RECEIVE THE PAPERWORK FROM YOUR SURGEON'S OFFICE ". "Someone is going to call you back." I am still waiting. I have been out of work for over five full weeks. All I get are phone calls, texts, but no funds. Who hires these folks? Who trains them? Is this for real. I am so very frustrated now that I cannot even call anymore to check the status of my claim. I have truly and honestly given up.