If I could give negative stars, I would. Waited 9 days without heating or hot water in a house with a disabled child. Snow was on the ground!! Having tried to claim back my expenses which are in the region of £500, I have been told that payment would be made by the invoices team in 3-5 days - It's been almost 30 days since work was completed!! I'm now having to call on a daily basis only to be told that it was being passed to the 'invoice team'. its been passed over multiple times already! I've been down £500 over Christmas, living in hotels with two children under 10 just so we can shower. Please, please, if you have vulnerable people in your household AVOID AVOID AVOID this company.