I was pretty sure this clownshow was staffed by incompetents the first time we tangled with them over short term disability last fall, but it's been proven beyond a shadow of a doubt with round 2 this spring, as apparently nobody there can tell right from left or is aware that humans have 2 separate arms that may require the same surgery to repair if they both do the same work. Spoilers for any Sedgewick reps who might be reading this- although I think the odds are pretty low, as it would require someone there to have any measure of reading comprehension and thus far the evidence is against that eventuality- if somebody has to have surgery for RSI in one hand, they'll probably need it in both, and any surgeon worth their pay is going to do those separately. One at a time. Because having both hands immobilized at the same time is a Very Bad Idea if it can be avoided. THIS DOES NOT IN FACT MEAN IT'S THE SAME SURGERY TWO TIMES. One hand is on the RIGHT side.... and one hand is on the LEFT side.... and they are two different hands. Say it with me. Different... hands. That means that it is NOT in fact a relapse of the same condition. I know it's confusing and there are probably a lot of big words in there, but if you sound them out carefully and apply a little critical thinking you should be able to get there in the end. Don't hurt yourself. Take it slow. Let me know when you get to the end. I'll just be over here trying to figure out how I'm going to pay my rent since you clever little creatures decided that you aren't going to pay out on this pre-approved claim, actually, because right and left are Very Difficult Concepts.