Every one of the bad reviews that I read are true. I have been dealing with Sedgwick Claims for over 5 years. My claims adjuster is Brandon Maitland. He has never picked up his phone in all the time I have called. Most times it takes him days before he returns a call, and in many cases I have to call and leave another message to get him to call back. Before Brandon, I dealt with Jim McKeever, who is also still there, and it was the same situation with him. I guess the reason they, as well as the others that work there, stay there is because they are not held accountable for for their customer service practices. I called today, after not getting my medical supplies that I ordered, to find out that that as of March 1, 2024 they no longer have my account. My account has been switched to a different health management company. I have been waiting on my medical supplies. I called the medical supply company to inquire about my order and the medical supply company informed me that Sedgwick was not authorizing my order. So I called Sedgwick to find out what was going on. I left an urgent message with Brandon. Within a couple of hours (to my surprise) Ryan from Sedgwick, (whom I have never talked to before) called me to let me know that Sedgwick, as of March 1, 2024 no longer had my case. He gave me the information for the new claims management, and also said I should have been notified by mail a month ago. I was not notified in any manner. They seem to be unconcerned about the customers that they have the responsibility to take care of. I feel like they treat people like they're doing you a favor, and they'll get to you when they get to you. What kind of company treats you like that other than the DMV? I actually think they are far worse than the DMV or any other government run entity. I'm not kidding! There are many other examples of lameness on the part of Sedgwick, over the years that I could site, but what's the use. I don't believe there's any accountability or consequences for their employee's bad practices or customer service. Good riddens to Sedgwick! Sorry for those of you that are forced to deal with this horrible company.