We have HSBC Home Insurance through Aviva claim ref 4502996966. We had serious flood damage during Storm Isha in January. HSBC claims service advised that they would be able to assist. We sent photos of the roof damage . Then we were advised that Sedgwick would be sending out an inspector . An appointment was made but Sedgwick later asked for the date to be changed but it was not convenient for us to change it. In the event an Inspector Paul Osman called here on Thur 4 March about 4pm. He was not happy that we would not change the date and his attitude during the visit was appalling. He could not have been here more than 5 mins. He showed no interest in any explanations how the storm and wind had penetrated and damaged the rubber roof membrane causing a leak through to the ground floor. He was not open minded but merely said that we should "not hold our breath" about the success of the claim. He merely left saying he would do a report. We found Mr Osman very unprofessional , unpleasant and rude. Why you would have someone like him the face of your organisation is beyond us. Maybe he was having a bad day but we deserved a fairer hearing.