They waffle in their decision making. As if they do not know State FMLA laws. I have seen a personal claim end date change multiple times. They constantly request your health provider to submit documentation and certification excessively. Even if approved they will look for ways to deny and ask for clarification, claiming they are simply following State FMLA requirements. Yet, they do not even come close. It's a vicious cycle of either enept examiners or they truly do their best at making thr process difficult and redundant. They have even falsified information, as what examiner is/was working your claim. And will document an issue was resolved verbally over a phone conversation which never took place. I'm not sure if they have an obligation or a set standard in which they are legally bound to. They way they operate tells me, no. They could care less. Even more the the claimants disability. Examiners will say one thing and document something different. They will tell you what they need to see written on the providers statement I'm order to approve a claim. Then insist your provider clarify even further. I dread having any contact with them. I havr no experience with other companies to compare them too. Maybe they all work in this manner or Sedgwick really is ill equipped and ruthless. They literally make my CPD and depression worse. I believe they also, intentionally inundate the providers with unnecessary documentstion trying to get them to bail. I could recover sooner if I didn't have to subject myself to their havoc causing claims process.