Just like every comments here… this company is super difficult to deal with.. I’m on maternity leave and got Short term disability extension which my doctor email them the paperwork since 6/10, I also uploaded those documents on my profile account with them on 6/12 and I called on 6/14 to see where it’s at with the status and they claimed they’ve never received the paperwork from my doctor. Then I told them I also uploaded on my account, they switched things around, misleading communication trying to tell me that the paper work was edited and can’t be used for extension… Then look again said they have the paper works on file (6/12) and the examiner has 48 hrs to review them and make decisions which should be right when I was on the phone with them, yet the rep told me to call back on Tuesday if I don’t hear anything 🙄🙄 And then the next morning I got a text said they haven’t received the update information for my extension yet, and the due date is approaching (6/21). I’m so sick of calling and dealing with them!! They’re sucks!