same as all other comments on here could not get my fmla approved they would not certify it i left message after message by phone email and the communication center weeks went by with no response at this time i entered one last message asking who i could talk to about how they certify a claim ? i asked if it was the department of labor ? because i couldn't find any info wouldn't you know it within the hour i got a voicemail saying they had been discussing my claim and decided to go ahead and certify it for one year . This company is absolutely horrible and i can not believe that the major company i work for chose them . The only reason i could tell is probably something to do with the almighty dollar . wish this site offered negative star review