Every time you call you get a different person, and have to explain all the details of your claim with them over, and over. Every person you talk to contradicts the others and gives you different instructions on how to handle your case. Then they all tell you the other person was wrong and give you a new set of paperwork you're supposed to complete. You're supposed to have a claim manager, yet you never talk to them. They tell you they'll call you back then they never do. Rinse and repeat. These people are lazy, rude and completely useless. This incompetence is causing unnecessary risk to people's jobs and it needs to be fixed. Obviously it won't though. This company has sucked for years, and it's clear that the owners and companies that use them don't care. If you're a regular person reading this, please use extreme caution when dealing with this company. Get ready to jump through hoops and bend over backwards trying to get these people to their jobs.