This is Ryan Schmitt, I have a disability claim with you guys. I have had a rather unpleasant experience in this process. It has been over 2 months since this process began and I have yet to receive my payments. Given this is a benefit of being a Hyatt employee, this is not Hyatt care standards. Since the beginning this process has been messy, I was informed before a single payment had been issued that my address was incorrect. I was told to update the Hyatt payroll system (ADP) with a new address and all will be fine. I was told I was in the clear, I waited patiently for the checks and they never came. So I followed up again, they said the checks were sent to the wrong address. I then said can you update and then cancel the checks? They said, yes of course we will get that taken care of for you. Two weeks go by, yet again still no checks. I call back, concerned about the issue, only to find out the address is still incorrect. Now, another check has been sent incorrectly. They said, my "case worker" had said they are unable to do so until I update my address with Hyatt HR. Frustrated, I called the HR representative at Hyatt Centric Nashville to have him update the address. He informs me it was already updated, I try to get in contact with my “caseworker” (I use that term loosely because I’m not sure what works she actually does) about the issue and she is never available. I inquired about the direct deposit which she had put in my notes for the representative to recommend. I told the representative I had submitted my form digitally on the Sedgwick portal weeks ago. The representative was not even aware that you could submit it online, only showing the incompetence of this company. They said my "case worker" would be sending me over the form. It only took 3 days to receive the form via email(which is rather prompt for them). Immediately after receiving the form I uploaded it on the portal, I called back the next day after updating it. I asked if everything was in the clear? Representative said it would be reviewed shortly. I asked if she could have my “case worker” Yokeria is here name, call me as soon as possible. I didn’t receive call, so I called the next day(today) and asked for an update. The representative said, oh it appears another check has been sent out on Monday, but was unsure where it had been sent? So, clearly the direct deposit situation isn’t being taken care of effectively. Thousands of dollars in checks sent to the wrong address, after consistently updating it. The entire claim has been horrid. I am in need of immediate assistance, this is impacting my recovery substantially. I am not one to complain, in fact, rarely do. This however, is so incredibly unprofessional, I can’t take it any longer. I need answers, if someone, anyone can help it would be substantially appreciated!