I was in an auto accident with a tourist on Kauai. The other driver was at fault. The agent assigned to me, Melanie Dollison, is on the East coast so that’s a 6 hour time difference so it’s have to call really early before work. She rarely answers her phone and she will not return messages or emails. I tried to call the number of her supervisor which is on the message of her voicemail but it’s been disconnected. The body shop that is fixing my car needed supplemental funds and she won’t return the body shop’s messages. I can’t get my truck back until she pays. I asked about a rental and she said that I have to pay for it and then get reimbursed. I don’t have the money for a rental.