I needed an ADA. First person I spoke with, sounded like I woke him up. Kept responding, "HUH?" Being that it would take 15-20 minutes to complete, I thanked him and hung up. The second time, there was so much feedback on her end, I could not understand ANY question, and it had to be repeated EVERY, SINGLE, TIME. I also knew, I would be able to provide feedback at the end of the call. That being said, the person on the other end said, "kindly provide feedback, by staying on the line after I end the call." To which I replied, "Absolutely." She then, promptly HUNG UP, I waited to provide feedback. SHE DISCONNECTED THE CALL. THAT'S how you run a business????