Literally the worst experience of my life, and I wasn't even at fault. They do everything they can possibly do to drag everything out, they can't keep a story straight to save their lives, they'll ignore you non stop, but if you have someone else call for you, be ready to get an attitude. I've been fighting with for 6 months. It's December and they're still playing games with the payment. I expect there's going to be another delay since her neighbors grandmother's doctor's fish died, so that's going to be an extra 2 weeks minimum. They are in absolutely NO hurry to pay for their faults. When I try to call to escalate to someone else, I just get a different number with the same story. 8 numbers later I still don't have answers. I don't understand how this company is still around. I mean look at these reviews. It's godawful. The BBB as well as the NCDOI are doing investigations so hopefully the next person won't have to be treated this way.