I filed a short term disability claim and was assigned Paul C. as my claims manager. He has not once communicated with me. I was also supposed to receive a packet upon initiation and have not received that, after two weeks. I have spoken to three different grants about my return to work date and two of them said the paperwork from my provider has been received, just not reviewed. The latest agent then informed me that form wasn’t returned and I still have no return to work date. The communication is atrocious. The first two agents were rude and every one of them lack appropriate customer service decorum and vocabulary. This is just another instance of insulting benefits from my healthcare employer.