I wish I could give a zero! Horrible service (or lack there of). I filed my STD claim a month ago and due to a lack of communication from my case managers, the claim still has not been approved. They could not read the fax my doctor sent them with all the paperwork that was needed but never notified my doctor or me. Then they changed my case manager and didn’t tell me so I kept getting no responses from the first case manager they assigned to my claim. They also said they don’t communicate with the doctor for information they need, only the with the insured. They didn’t communicate with either in my case. My company used to use SUNLife for FMLA and STD claims and they were awesome when I had to file a claim. I would never recommend Sedgwick to anyone due to their poor service!