Had to engage with this dreadful company through an insurance claim via Tesco Insurance for our home. Severe lack of communication. Different person made contact with us almost every time, thus no continuity or understanding of the issues that were ongoing for more than several months! Would only reply to emails or phone calls late on a Friday afternoon, before closing for the weekend, thus causing further delays. Had to escalate every other week to senior management just to get a response from them. Promised people would attend, they didn't. When they did finally turn up, their own staff admitted that the standard of work from their contractor, KDW, was very poor, shoddy, incomplete. Tesco Insurance were utterly useless, not responding adequately and passing our complaints about Sedgwick directly back TO THEM despite being requested NOT TO! Had to take them to the Insurance Ombudsman in the end, just to get the situation resolved and compensation so the jobs that KDW did so appallingly could be rectified. Absolutely dreadful on ALL counts. AVOID!