STAY CLEAR OF THESE SCAM ARTISTS!!! This company is an absolute joke. I applied for a refund for FIB benicassim on the 14th of July, I was told my refund would be processed within 30 working days. It is now December and having emailed back and forth for nearly 5 months, they tried to tell me I never filled out the refund application forms. Luckily I still had the confirmation emails stating they had in fact received my refund applications, which I forwarded on. It has now been a further 2 weeks and they are ignoring my emails. Anyone that works for this company should be ashamed of themselves.