I had two tickets to a gig that was delayed due to Covid and by the time it was rescheduled I was no longer able to go. See tickets saod all the right things and offered to refund me within ten working days. I received no refund within this timescale so I contacted them again through their impossible to speak to a human website only to receive a generic wait 10 working days response. Gig has been and gone and I have not had a refund despite it being nearly a month since it was agreed to give me one. No surprise there is no phone number or method to actually contact them, awful customer service.