No refunds with refund protection and solid good reason!!!!!! I bought two tickets with £3.30 refund protection total of £62.56. it is not cheap!! Due to the govt law passed on Oct10th we need both vaccines to enter , but my bf and I did not get vaccines, both vaccines need to be done min of 2 months time to compete. When we bought the tickets we did not see this coming, so it was not our fault to not be able to enter. I thought they would understand plus we bought the refund protection. Why would they ask us to buy a refund protection that can't get the refund when the government imply the law after we buy the tickets ??? We were expecting they could be more human to understand this, we were so excited to see the concert too while we can't enter due to the covid passport. Then they said they can't refund due to multiple policies. Absolutely rubbish organisation