Purchased three tickets for Ball and Boe in Birmingham through See TIckets. Purchased Tickets refund plan. Total cost is paid out was £293. Unfortunately one of our party had long covid and too weak to attend, also on the morning of the show our beloved dog had to be put to sleep. To top it all our tickets did not arrive until about 11.00 am on the morning of the concert, so no time to see if anyone we knew would like tickets. Sent all details to Ticket refund, they replied saying they would not pay out because it was covid related, I am in my 70s so cannot afford to loose out like this. What is the point of paying out for ticket refund. They could see the tickets had not been used. Never ever will I purchase from them again. Very sad that they are scamming people like this.