I tested positive for covid 19 on 21/12/21 using lateral flow, followed up with PCR test. I sent my details to See Tickets with upload of email confirming my lateral result and isolation period, meaning I couldn't attend my intended event on 23/12/21 and therefore requested a refund for 2 x tickets. I was denied a refund on the basis that the event was within 5 days. I find this irrelevant of how many days to an event, individuals have to comply with Government guidelines for the safety of others. Ticketmaster however, have refunded and therefore, I urge others to buy from a reputable agent other than See Tickets which have no compassion under the current climate we find ourselves in.