We had tickets booked to see Chris Ramsey 20/20 tour; it was rescheduled for the 31st March this year (Covid); then 3 weeks before the event they moved the date to the 30th, said they had made a mistake, and we can get a refund if we wanted, they then retained £12 of the value because we had to cancel as we couldn’t attend (toddler at home, unable to move babysitter).
Looking online Chris Ramsey is in Leicester on the 31st, and unsurprisingly the tickets are selling for more on that date than the 30th.
Emailed to complain and ask for the extra money back, no response.
Really annoyed, I won’t be using seetickets again, and I’ll be letting the management company that Chris Ramsey uses know as they should know how a supplier treats their fans.
The apology from the company is about the inconvenience, not the underhanded move in changing the date last minute so they can get a bit more money reselling tickets on a better night, you did a shady thing and changed the date last minute without asking, it’s inconvenient, yes, but it’s also just a really poor way to treat your customers.
2 years ago
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