Really bad experience, they have sold me a refund protection policy which does not cover me for refund anyway! Unless the venue close or move the date! Ridiculous, because for those reasons nobody need a refund protection. Totally misleading, unfair and they told me I'm banned my t&c's and they can't refund my money if I changed my mind or can't attend. Instead they offered I can sell my tickets on fan to fan marketplace, but my tickets were locked and were not suitable for resale until I complained about it, than they unlocked it and I listed them for sale but I waited so long for this help and I had only 1 day to sell!!! Which obviously didn't work. Now I have to attend this event which Is very inconvenient for us and I have white light eyes sensitivity and worry abt being there which I mentioned and it has been ignored. Amazing, well done. Never again. Dominika