Completely unable to handle Glastonbury ticket demand - again! I have no idea why this company gets the tender to 'handle' Glastonbury ticket sales every year. An investment in hardware (dealing with flow that varies wildly in intensity uses a hosting server system that scales according to demand such as AWS) would make the experience so much easier. Other ticket websites have such simple helpful cues such as where you are in the queue and how long you have to wait. This cuts down on a LOT of unnecessary traffic to the servers and saves having to automatically or manually refresh the screen. If you miss out first time round and get lucky enough to buy tickets in the resale, this throws up another set of issues as (unlike the initial sale), they only send resale tickets to the lead booker as they are all purchased in one go rather than individual ticket holders. Unless all ticket holders live within travelling distance of each other, this presents a logistical and security nightmare of ensuring everyone gets their tickets prior to the Festival. You either have to trust your tickets to the postal system again OR go many miles out of your way to meet up and hand tickets over. There is NO flexibility over this as it's tied into the Terms and Conditions. PLEASE consider investing in a better system for initial sales and re-sales