Spent around £500 on festival tickets. These were supposed to come by email but never arrived (yes I did check my junk mail). As the event approached I attempted to use the “customer service” contact form. I entered the order ref which seemed to be recognised and I was advised an email link to tickets would be sent. Nope. I tried to get a list of previous orders and it said an email had been sent. Nope. I tried to access through the app but as this was set up via Facebook which was no longer supported they would send an email to reset password. Nope. I found a phone number but reached a message to say there was no call centre anymore. Tried to contact via Twitter but no response. I never did get those tickets. Avoid if at all possible. Customer service is non-existent.