Fraudsters The cancellation of the MONTELL JORDAN and KEITH SWEAT. Decided to give me a part refund and this is there defense: As a ticket agency, we sell tickets to the general public on behalf of the promoters of an event. The decision to cancel or postpone a concert is that of the promoters and is completely beyond our control. When an event is cancelled or postponed, we inform all of our customers whom have purchased tickets of the alteration by phone, letter or email. Each ticket that we sell carries a booking fee and a transaction fee. The booking fee pays for our services - the business costs of operating a website and 24-hour call centre, Customer Service department and Despatch teams and is the only payment that we receive for operating. This is there reply for requesting a full refund A transaction fee covers the cost of printing, packaging and postage for your tickets, and applies even if an order is set for collection at the box office. When a show is cancelled or postponed, these fees are retained as we have still provided these services and cannot issue a refund for them. This is all detailed in our terms and conditions which you are asked to read at the time of booking. Please accept our apologies for any inconvenience caused and we hope this explanation clarifies the situation for you. This is basically you buy tickets at your own risk. I don't believe there terms and conditions stand up in court without a signature. As if anyone ever reads the small print; I wouldn't mind but you have had held £79.90 from November and it's March... How about I want my interest back! Ps by the way I haven't yet contacted my credit card company. But this is just the tip of the iceberg