This company is an absolute joke! Throughout this whole experience they have not been the least bit helpful, choosing to ignore both tweets and emails. All they ever do is direct you to links on their website which did not help resolve my query with them. With the Corona virus outbreak, and people worried for their health (my wife has respiratory problems) they are not the least bit sympathetic, and unwilling to compromise. Just getting a reply from them is hard enough. Eventually I received a late reply, but it was too late, as I had been worried about travelling to the event, and cancelled my plans as a precaution. Clearly they value profit over their customers, and I will never use them again.