It seems a lot of people receive a empty box or defective items. I am a victim of their empty box delivery which leaves me out of $5000. We ordered a ring in December 2020. when the shipment arrived on Dec 10 the box was empty. There was absolutely no ring! I have had to chase Selfridges every few days for updates. Not once did they reach out to me on their own after I filed the claim. This was a $5000 ring! My ring doorbell camera captured the delivery, as well as me opening the box on my doorstep with a witness present. I have snapshots from the camera of the box and the condition it was while in the delivery mans arms. The box did not appear to be tampered with. I finally received a email today 20 days later from a representative saying that it’s to bad that it’s empty, and that their CCTV show the item being put in the box so they will not refund my money or replace it. End of story... not even looking into their shipping company. They completely left me out of $5000 and no ring. I have no idea if they put insurance on the ring when they shipped it, but they have left me stuck and it’s like it’s no big deal. Selfridges email response; We write with regards to your missing item claim of the Messka My Twin Toi & Moi 18ct white-gold and diamond ring. As part of our investigation into your claim, we have undertaken a thorough review of the process leading up to delivery of your order. We can confirm that after reviewing all available information, CCTV footage reviewed and completing our investigation, the item was correctly packed into the order and sealed correctly before delivery was made to your address. Delivery has also been made successfully with no noted damage on receipt from the courier. For this reason we are unable to process a refund.