Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.03

2.0 Rating 286 Reviews

25 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

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“If I could have left a zero score I would have. I have tried on multiple occasions to purchase the fragrance calendar with zero success. Today was my final attempt. I used their app and joined the queue which was an hour wait for my opportunity to finally make a purchase. Unfortunately when I got to position one the app kicked me out onto a random page and I lost my position and chance to buy. Selfridges have totally blown this release and made themselves look like amateurs. I have purchased the Harrods and Harvey Nichols calendar previously and those sales were faultless. I think I’ll be looking elsewhere to make future purchases and looking online I believe many others will follow suit. Not recommended!”

Helpful Report

Posted 1 week ago

“⭐ 1 STAR – EXTREMELY DISAPPOINTING EXPERIENCE WITH SELFRIDGES I am extremely disappointed with my experience with Selfridges and their customer service. I placed an order when the item was available, with an estimated delivery date of 21 September. The order was not delivered, and I had to contact Customer Care several times to find out what was happening. The most frustrating part has been the completely inconsistent information I have received. Different members of the Selfridges team have given me different answers, leaving me with no clear understanding of where my order actually is. Yesterday, Jamieleigh emailed me and confirmed that my order would be dispatched this week. I therefore expected the order to finally be sent. However, I have now discovered that my order has apparently been returned — DESPITE THE FACT THAT I NEVER REQUESTED A RETURN OR CANCELLATION. To make matters even worse, the item is now showing as NO LONGER AVAILABLE. I ordered and paid for this item when it was available. I did not cancel the order, I did not request a return, and I still want the item I originally purchased. I have screenshots and email correspondence proving the information I was given, including the confirmation from Jamieleigh that my order would be dispatched this week. I am keeping and sharing this evidence because the information provided by Customer Care has been completely inconsistent. I understand that delivery problems can happen, especially with international orders. What I cannot accept is having my order apparently returned without my request and then being told, directly or indirectly, that the item is now unavailable. I want to be very clear: I DID NOT REQUEST THE RETURN. I DID NOT CANCEL THE ORDER. I STILL WANT MY ORIGINAL ORDER. I expect Selfridges to take responsibility for what happened and investigate this properly. I placed my order when the item was available, and I expect the company to make every reasonable effort to fulfil that original order rather than simply leaving me without the item. This has been an extremely frustrating experience, particularly because I was specifically told yesterday that the order would be dispatched this week. For a company with the reputation of Selfridges, I expected much better communication and customer service. I am still waiting for my order and a proper explanation. I hope someone from Selfridges will finally take ownership of this situation and resolve it properly.”

Helpful Report

Posted 3 weeks ago

“Sarina at prada makeup was so helpful, she helped me find the right products and shades and colors and was very patient, lovely and knowledgeable about everything. Really recommend shopping there, the attention is great.”

Helpful Report

Posted 3 months ago

“My daughter who lives in Australia bought me a pair of sandals from yourselves and got them delivered to me . Unfortunately she ordered the wrong size . I could not exchange them as this can only be done in store and I live in Scotland ! I returned them for a refund but Selfridges have decided NOT to process the refund ! I am so disappointed and can’t quite believe this poor level of customer service . In the lea ting she’s gone back in and ordered me something else from yourselves for my birthday ! I won’t be purchasing anything else form yourselves”

Helpful Report

Posted 4 months ago

“Walk in appointment with Arrfa in Birmingham Selfridges on Pat McGrath Labs. What an amazing young lady so knowledgeable about all the products. Demonstrated the products. Customer service at its best, nothing like physical shopping. I made one purchase but will definitely be returning back.”

Helpful Report

Posted 4 months ago

“I'm writing this from the Selfridges London Coffee shop because one sales assistant absolutely blew my socks off and I didn't want to forget her name! Tugce at the Jo Malone stand was so knowledgeable about all the perfumes that I came in with a kind of picture of what I wanted (an evening garden, earthy, woody scent) and she was immediately able to suggest a few that I really liked. She then tactfully took my favourites and was able to suggest even more based on these, and we repeated the process until I found two that I love! I really loved my shopping experience with her as I felt like I got a tailored experience of the Jo Malone range without saturating my senses, and smelt enough of the range that I am confident that I made a good choice. I will definetly be seeking her out again if I decide to get another perfume - Tugce is an expert! I also want to commend Naseem from the Mason Francis Kurkdjian Paris stand. She recommend some really nice scents and was very pleasant to shop with. Overall, I came away with two perfumes that I'm very excited about!”

Helpful Report

Posted 5 months ago

“The customer service from Annabelle (Tala clothing) and Rachel (MAC MUA) were 10 out of 10. I couldn’t have asked for better people to enjoy my shopping experience with. From purchasing a brand new jacket and getting compliments left right and centre, then heading to the collection point (for my new lulu) I was greeted by the brightest smile filled with love and joy! The lovely Rachel did my make up and I felt on top of the world from 0-100. The photo includes my new jacket (she helped me put it on!! And showed me how to wear it) and it also includes my glamorous make up from Rachel, she also showed me which items were used and I purchased those too) Thank you so much to you both and keep up the good work mwah -Amour x”

Selfridges 5 star review on 23rd April 2026

Helpful Report

Posted 6 months ago

“Levis concession in Selfridges London; Selfridges is always busy and the customer service is good. Went to Levis today with my partner for her to get some jeans and the service was absolutely amazing. The two young women knew everything about the products they sell , they was friendly , happy, enthusiastic and very very helpful. Absolutely incredible experience. I was chatting with one of they guys that worked on the same concession and again absolutely friendly and helpful. Levis have really got some great helpfull staff. Im not actually selling how good the service is. Give them ago.”

Helpful Report

Posted 10 months ago

“I ordered an expensive coffee table books only to be sent email on delivery date stating it was damaged in transit by DPD and that it would be returned to them. I then get an email teo days later asking why I returned the item that I never received. Countless emails I sent are ignored, each time giving, a different person tells me 'computer system is down', then it's running again, that the returned item is 'being investigated', then my return has been refused. I have forwarded email on to them proving it was out of my hands and I never received the item, I got told my 'case' would be resolved within 24-48 hours. They don't offer replacement for damaged or returned orders, unlike most other, better companies. They are basically accusing me of lying, they're obcthe blatantly liars. They are appalling, I am now looking at taking this to Small Claims Court or going through a solicitor.”

Helpful Report

Posted 10 months ago

“I have been after a Cartier “Love” ring for the last 25 years! My wife kindly surprised me with this for a large wedding anniversary at the end of August. Cartier didn’t have my size in stock and directed her towards their concession at Selfridges. She ordered from the Selfridge’s website and paid by PayPal, instead of our American Express as she didn’t want me to see the statement and ruin the surprise. We opened the package from Selfridge’s together and I tried on the ring. Unfortunately, the ring was too small for me and after less than a minute of trying to get it on my finger, we carefully put it back into the packaging and use the Selfridge’s website to have DHL collect the return. They said that after rigourous examination the ring was damaged and therefore they would not issue a refund. This is simply not true. We had the ring out for less than one minute and we did not notice any imperfections with the ring. We certainly did not damage it. I know it is hard to trust people, but I am a regulated individual and I swear on both of my parents lives (aged 84 and 87!) that we did not mark or scratch that ring in anyway whatsoever. £2000 is an awful lot of money to us and what was meant to be a surprise gift has ended up badly backfiring. A simple Google search shocked as further. It showed that this was very common at Selfridges, especially from their Cartier department, which is incredibly alarming for a store such as Selfridges. Moreover, a simple search shows this is a common issue and has been written about in the national press. Who would have thought it from Selfridges! They then came back and said it was returned after their 14 day return policy, but it was done on the 13th day! They can’t keep getting away with this.”

Helpful Report

Posted 1 year ago

“I arrived at the store planning to order a wheelchair for my wife who had a broken ankle. The service centre requested identification (e.g. passport, licence or credit card). Between us we only had one credit card. They requested to hold that credit card until we returned with the wheelchair. As this would mean we could buy nothing in store (and that was the whole purpose for our shopping there) we decided to hobble out. Thankfully Harrods had a more common sense approach.”

Helpful Report

Posted 1 year ago

“Awful customer service, item was incorrectly delivered by DPD and just dumped in my hall way and presumably stolen. I have clear instructions on the DPD app not to leave things in the hall way. Selfridges are saying it was "correctly" delivered, I will never buy from you again!”

Helpful Report

Posted 1 year ago

“I bought A perfume from Selfridges and tested it, but the next day I realized that the scent doesn’t last. I went back to exchange it for something else, but Selfridges told me they don’t exchange perfumes, even though I hadn’t opened the package. The point is, this perfume doesn’t last at all, and I won’t be shopping at Selfridges anymore because I can’t exchange a perfume that I bought only two days ago and haven’t even opened, due to their new policies.”

Helpful Report

Posted 1 year ago

“Absolutely excellent service. Only £10 for 12 months of next day delivery. Ordered lots of Christmas present treats and food for present. Suprised that a lot of my items were actually cheaper than the supermarkets! Definitely worth a browse at the food and drinks at Christmas time.”

Helpful Report

Posted 1 year ago

“Ordered and paid for item from selfridges click and collect for collection following day and have now been chasing customer services online for 2 days to try and get confirmed collection information without success. The only update they have been able to provide is the order is in transit. Extremely poor service and very little accountability from customer services I strongly advise that this supplier should be avoided.”

Helpful Report

Posted 1 year ago

“Ordered a bottle of tom ford f%@ing fabulous for my partner My partner seen on the unopened box and the delivery slip of what was inside and told me he already had half a bottle I sent the TOTALLY UNOPENED PACKAGE .. with the perfume inside the unopened outer original packaging.. ie.. the box ir was posted in.. back to selfridges.. I just got an email to say on inspection it wasn't suitable for return.. Strange as I never even seen what was inside the box let alone open it.. In short.. this is absolutely appalling behaviour/ customer service.. I'd advise absolutely NOBODY to use this shambles of a company and I await ther reply Totaly shocking !!”

Helpful Report

Posted 1 year ago

“Have been a loyal customer to selfridges for the past 10+ years, since moving abroad i pay yearly for global shipping. However recently the customer service has dropped off a cliff, they are very slow to respond (i guess from sheer volume of complaints) and they are now cancelling orders and claiming the items are out of stock. However i have noticed a trend it seems to be happening when i make larger orders, any small orders shoe box size or less get accepted and delivered ok. It seems they are scamming customer by cancelling and saying their items are out of stock to avoid shipping costs on larger items. When i check my items again after cancellation every item is appearing as in stock! Customer service give the same excuse about all orders are subject to availability, bla bla bla. But having spoken to other friends who use selfridges international this is not an isolated incident and have been happening to lots of people over the last year!”

Helpful Report

Posted 1 year ago

“Spent over £200 on damaged delivery, Selfridges offered £25 to cover!!! I ordered Lancome perfume costing £235 it arrived damaged and the perfume was spilled all over the box, almost a quarter was gone. Selfridges told me they will only give me £25 back or ask for the product to be returned. Im extremely shocked at the decision by the Selfridges team I thought Selfridges had a reputation and i'd never expect a product to be packaged and delivered so carelessly. Now i'll have to wait and repurchase the perfume, if I could get the perfume somewhere else I would unfortunately its only available on Selfridges. Horrible experience will not be shopping with them for anything else”

Helpful Report

Posted 1 year ago

“Ordered an expensive pendent on Saturday 7th September when it arrived on 9th at time I had paid extra to be delivered on as I had not been given a PIN number courier couldn’t leave it. I have phoned every day since to be told it’s on its back at warehouse and as soon as it’s scanned in I would be given a refund, to find, after phoning again and again, courier had tried to deliver twice more in this time but I did not know this and wasn’t home. It is now, allegedly, still waiting to be returned to Selfridges! Possibly Monday. So I was lied to previously as I was told it was already there! I asked if I couldn’t just get another one and Selfridges could keep the journeying one! This would be up to customer services who are apparently dealing with this now (today 21st September) and they have no number would you believe so I couldn’t be put through to them! To say I am angry beyond belief and will NEVER buy or advise anyone to buy from Selfridges”

Helpful Report

Posted 2 years ago

“This is a review for Sebastian at the Dior perfume counter. I had the best fragrance shopping experience, he went above and beyond, his customer service was exemplary. If he's selling, I'm buying. Thank you Sebastian for making my experience so memorable”

Helpful Report

Posted 2 years ago

Selfridges is rated 2.0 based on 286 reviews