ordered some Christian louboutin shoes for my daughters 21st birthady they arrived damaged/worn so i contacted customer service to request a replacement but they were out of stock and arranged a return ,i then got an email from tom (superviser)to say i carnt have a refund as they had been worn,strange as i have timed cctv footage and timed/dated photos of damaged shoes on opening (all within 10 muinites) the shoes have been tryed on instore or not checked properly before i got them and they ate now wanting to return them to me,no thanks i dont want my daughters 21st gift to be worn shoes when i paid £550 for new ones,im taking the matter further and wont be shopping again.