SCAMMERS! HEED THIS REVIEW AND DO NOT USE THIS SITE I purchased a Burberry bucket bag from them since their pricing is a tad bit cheaper than Burberry website and I am so sorry I made that call. I should have just purchased from Burberry direct OR another reputable site like Neiman's. I made my purchase on the morning of 3/15 and received email confirmation of shipping the same day of my order. Needless to say I was very excited at this quick turn around and assumed the delivery would be just as smooth BOY was I wrong. On Friday 3/19 I got a notification my package was delivered with DHL. I rushed home from work to check and the package was not there. It wasn't in my package locker nor my front door or mailbox. Upset and confused I emailed customer support that same day 3/19 and on 3/21 they responded advised they would open an investigation into my issue. I felt pretty confident as a reputable company that they would either locate the package for re-delivery or issue a refund to me. Unfortunately neither of these occurred. After almost 2 weeks of petty back and forth Selfridges has decided that me not receiving a package they promised to deliver is not their issue. They are stating that the package was GPS tracked (over 400 apartments at the same address btw) and that the delivery driver was interviewed and confirmed he delivered it to the right place (as if human error/ memory is super reliable). However on 3/28 they stated the package was signed for then on 3/31 they stated it was delivered to a locker? I will say if you live in an apartment complex or even a home for that matter do not order from this place. They do not care where the package is dropped, only that is it geographically NEAR your address. And if you dare complain they will only provide robotic responses similar to the ones on this post. this company will not do everything they can for you in the off chance your precious (expensive) package does not make it into your hands. They STILL cant tell me WHO signed for the package or WHAT LOCKER it was delivered to. They are grasping at straws to lie and above all not stand behind a delivery that was supposed to occur. Buyer beware!