I recently visited the Manchester Exchange store, and after being a loyal and regular customer for many years, I received quite possibly the worst customer service experience in my life. The staff are rude, inattentive and completely arrogant, maybe because they're so miserable about their jobs. It really is an issue that I feel needs addressing. From a company that apparently values customer service highly, it isn't exactly easy to detect when you're visiting in store. I purchased a Michael Kors handbag from the Selfridges Exchange in Manchester, which broke whilst at university. I returned to the Manchester store, months after purchase when it broke, and was basically dismissed and told to go away and resolve the problem myself. They gave me details of a website that did handbag repairs and suggested that we were to use that website, the details of which were basically verbally spoken, and not even in writing, so it wasn't like they exactly cared about the issue. After this terrible customer service experience, I went into the Michael Kors stand alone store on Cathedral street, where I basically explained my issues and explained how Selfridges were no help whatsoever. The manager went and got me a brand new bag, the exact same as the one that I had broke and needed repairing. There was no costs involve, and they did this despite knowing I had purchased the bag elsewhere. The contrast of the customer service between the two companies was ridiculous. It has completely changed my opinion and perspective. I used to shop in Selfridges due to being able to do all my shopping in the same store, makeup, clothes, accessories, food etc. But I will now never set foot in a Selfridges department store again, despite the convenience.