DONT EVER BUY A SAMSUNG TV FROM SELFRIDGES. IT COMES DIRECT FROM SAMSUNG AND SELFRIDGES HAVE NO CONTROL OVER WHEN YOU RECEIVE IT OR WHEN YOU GET A REFUND AND YOU CANT SPEAK TO SAMSUNG OR A MANAGER OR A SUPERVISOR. I bought the tv on 5th Jan with next day delivery. The tv didnt turn up. After several days of contacting customer service and being lied to, ignored and fobbed off, still no clue as to when the tv will arrive I emailed to cancel. Low and behold then I got a shippIng notification! I called customer services immediately asking what to do as I'd already emailed to cancel my order as no one would give me a straight answer and by now I totally lost faith in Selfridges so definitely just wanted my money back. So I was advised to take the tv and Selfridges will arrange a courier to collect. I was assured this was the right thing to do. The tv was collected and returned 9 days ago, despite constantly chasing customer service being promised call backs from supervisors which never happen, I still dont have my £699 and despite now having someone in customer service who has taken some ownership of the problem i still have no clue as to when i'll get my refund. ITS BEEN A TOTAL FARCE FROM THE START AND I CANT EVEN SAY TO THE FINISH BECAUSE SELFRIDGES YOU STILL HAVE £699 OF MY MONEY!