My husband & I have been customers of Selfridges for many years. We always were so happy with the customer care but the past two years 2021 and 2022 it has been the terrible. It is February 2022 and they can not use Covid 19 as an excuse any longer. The stores are all open and going in full force yet; their customer care is null & void. They are not customer orientated at all. They were at one time a top notch store and caring for their customers was top priority not it's at the bottom of the list; maybe not even on the list. They need to bring back John Kelly as the CEO he was phenomenal at giving "the Best" customer care ever. Ms. Anne Pitcher is doing a lousy job and it shows right down to the newest customer care representative working for Selfridges.