Online Experience AWFUL I ordered & received goods to be delivered to Australia, they arrived very quickly only thing they were the WRONG Goods! I started the refund process and returned the item. Selfridges paid return postage. Selfridges then refunded me the cost of the item but NOT the $45 they charged me for delivery nor the duty I paid! I had to cover shipping charges for goods that were not what I ordered plus pay duty on goods I don’t have! Selfridges keeps sending me the same message word for word telling me they’re looking into it. When I don’t get a result and complain again they reply telling me the same thing OVER & Over but don’t refund my shipping costs! It’s a DISGRACE that a buyer should have to be out of pocket $65 for something they had no control over. This was a mistake made by Selfridges not me I shouldn’t have to pay for their error! BUYER BEWARE don’t order INTERNATIONALLY from SELFRIDGES their online support & customer service is beyond WOEFUL it’s a disgrace! Never EVER again will I shop with this store they have deceived me, made profit out of their error. It is dishonest they lack integrity and have no duty of care!