BEWARE! SELFRIDGES ONLINE SHOPPING SCAM. EMPTY BOX SENT VIA DPD. NO REFUND! By the time people read these reviews it is too late. DO NOT BUY FROM SELFRIDGES ONLINE. If you have it is too late and you've been scammed!!! These fraudsters need to be stopped!!!. Customer services are all trained to charm, decieve and manipulate. You will get trapped into their web of lies and promises which will lead you to exhaustion. I ordered an expensive beauty product and instead received a damaged, opened and empty cardboard box delivered by DPD. I immediatley sent Selfridges photo evidence including CCTV footage of the courier clearly holding the opened parcel prior to handing it to me. Selfridges agreed that my parcel was tampered with and seemed empathetic and wanted to help me get my refund. They asked me to send images to pass onto courier company to show evidence. The next day I was sent an email from Selfridges saying "We can confirm that after reviewing all available information and completing our investigation, the item was correctly packed into the order and sealed correctly before delivery was made to your address. Delivery has also been made successfully with no noted damage on receipt from the courier. For this reason we are unable to process a refund". I contacted DPD to find out why on earth my refund was denied after sending clear evidence showing my parcel was damaged on CCTV and in photos. DPD explained that Selfridges had not opened up a claim on my behalf and sent over any of my images to them, so there was no investigation that took place. I was so shocked to hear this and contacted Selfridges again. I spoke with numerous agents regarding this and they all made excuses about how images could not be downloaded because their systems block them. After 2 weeks of multiple calls each day, Selfridges continued promising to send my images but never did. Each day DPD confirmed Selfridges had not been in touch. DPD instructed me "Tell Selfridges to contact us and open up a claim on your behalf and send images otherwise we cannot investigate your case". I repeatedly told them I had done this 3x a day everyday for 2 weeks. I had the same fake templated emails from selfridges denying my refunds: "We can confirm that after reviewing all available information and completing our investigation, the item was correctly packed into the order and sealed correctly before delivery was made to your address. Delivery has also been made successfully with no noted damage on receipt from the courier. For this reason we are unable to process a refund". This was contradicting informaton with DPD, because apparently Selfridges had not even sent over my images, so a claim was not raised. Selfridges were clearly lying to me and sending their standard email templates that they use with all customers to deny them of refunds. They are con artists and thieves. I tried posting a letter to Selfridges Head manager, talking to DPD with App chat and whatapp and still no resolution. I get agents constantly hanging up on me or ending our virtual chats when they don't like me questioning my refund or my photo evidence. There is constant avoidance from both Selfridges and DPD. As for my missing product... The courier could have stolen it knowing there is no follow through from Selfridges, since the retail company won't ever contact the courier company with my photo evidence. Or, Selfridges may not have even packaged my product in the first place. They could have purposely opened and damaged it to shift blame, knowing their policy on their website states they do not refund for lost / damaged parcels. That's quids in for them, a product to keep and re-sell in store and leave me with an expensive empty cardboard box. The only way for refund is via the courier company, in which they set out to make never happen. Us, as customers cannot ever make the claim ourselves, it has to be done by the retailer. How convenient! Selfridges lie to us saying they've sent our evidence, when in fact they hadn't. We recieve fake investigation emails from DPD that are not legit, because DPD never recieved our photo evidence. This is a win-win situation for both DPD and Selfridges. DPD don't need to pay out any compensation, and Selfridges repeteadly get away robbing us time and time again. This also works when customers want to make a return of an item. Selfridges insist they use DPD. They then pretend they recieve an empty box and deny customers a refund. They can then re-sell the returned product that was apparently missing. Selfridges is not a premium store that many of us might think, it is warehouse stocking expensive goods, displayed in a posh store as a front to portray luxury, but run by criminals, operating in a fraudulent way. Don't be tempted to buy anything from these crooks. You will be yet another victim of these Selfridges scams!!!