Appalling customer services I bought a small massager from the technology dept and when I opened it a day later found that the actual massager was not in the box. I called customer services on Good Friday to let them know and told them I will be back in London on Tuesday and that's when I will go back to the store. Firstly the seller could not even speak proper English, secondly he told me I have to wait at least 15 mins for the actual guy who sold it to me who was outside having a cigarette, thirdly when he came he said they cannot do anything about it as this has never happened to them and also why did I not come on Friday to the store (maybe I do not live in London and it was Easter so was off work for a while so there is no need for me to travel into London). I then went with him to customer services desk and they also were terrible at handling this. They did not even bother to check that I have actually called them on Good Friday to let them know. At my persistence they called customer services to check and only after that agreed to swap with one that has the actual massager in the box. I was humiliated, made to feel like a thief and they actually believed I was telling a lie. It was me against 4 people trying to convince them this has actually happened and I had a witness who was with me when I opened the sealed box only to find the product missing from it an who was ready to vouch for me. I am not sure what their selection process is for prospect sellers in there but clearly they have failed with these guys who treated me appallingly. I will never recommend this store to anyone, after all there is plenty of competition out there and many other stores with a wider range of products than Selfridges- why go through the humiliation again???? If you do buy from there please open the box to check the product is in the box.