The worst customer service I have ever experienced. Ordered an item through 'click and collect' on Saturday for collection the following Thursday. It stated that an email would be sent confirming when the item was ready collect. Thursday comes and there is no email. I email to ask for clarification as to what has happened and they advise that the order 'failed' (thanks for telling me) and that money had not been taken from my PayPal account (I paid partly by PayPal and a voucher). This was a complete lie, however, as money had been taken from my PayPal balance that day. It gets worse. So, having no luck with their email, I decide to call them. I speak to a man who advises that he will arrange for a refund and for an e-voucher to be sent, but just needs to put me on hold. I am then put through to a makeup counter to re-purchase the item (without receiving any refund!). I have had to call again and have been informed that they will arrange a refund, which will be received in 3-5 days. I have no faith that it will, but will post on here what happens...