I am APPALLED that such a well known company could offer such awful customer service. I ordered 2 bottles of Creed perfume, and the first delivery was clearly damaged. The box was leaking so I refused delivery. It had not been adequately wrapped which was why it was damaged. When I called customer services they said they would not be able to issue replacements only a refund once the items were received back at their depot. I had to reorder items to receive them in time. (I was ordering these for a wedding happening in a few days). I repaid for the same items again, and when the package arrived there was only one bottle of perfume, not two as ordered. This was also badly packed with one box of aftershave rattling around in an enormous box with no protective packaging. We were also not asked to sign for the delivery by the courier who delivered this. I have sent 8 emails and had to make 4 calls to their customer service line and insist on speaking to a manager to even get an answer that they would not be issuing a refund on the second order. The 2 orders combined were worth over £1628.00 and I only ever received £385.00 worth of goods. Selfridges have promised a refund on the first order which I have not yet received, but are refusing a refund on the missing goods from the second order, as they claim their internal investigation proved that the goods were packed in this delivery. This is tantamount to accusing me of lying!! If you look at Selfridges Group website they claim “There's nothing quite like shopping with Selfridges Group. We truly put the customer at the heart of everything we do, whether you are visiting one of our stores or shopping online, you are assured of an extraordinary and unique retail experience.” Nothing could be further from the truth!! DO NOT BUY FROM SELFRIDGES!