I ordered a pair of Valentino shoes recently which were worn once and returned within a week and a half due to the sole lifting for a refund or replacement. I have other shoes from this designer so I am aware this should not occur especially after the first wear. This is thus a breach of the Consumer Rights Act in that they are not of satisfactory standard nor fit for purpose. Who actually purchases shoes of any cost to only wear once?! After weeks of returning via DHL I had to contact Selfridges to enquire about my return (they had simply forgot to update me!) only to be told they would not be refunding, replacing or repairing the shoes because the lifting was due to 'wear and tear'. What 'wear and tear' within a week of owning them...am I actually hearing right?! I obviously disputed this, and have since rung and emailed customer services on numerous occasions both during weekdays and weekends to be told managers are out, on leave or promised they will get back to me within set timescales to absolutely no avail! I have now requested the complaints procedure for a second time today to escalate this myself and again this is not provided. I mean we are all busy in our work life, all week I've had to leave Court when my cases are adjourned, to contact customer services in respect of this case. This is the worst customer service from any retailer I have ever experienced, and I shop a lot! This is still an ongoing case, and I will keep escalating it until it is resolved. I hope this will prevent other consumers having to go through this tokenistic ordeal!