DON'T BUY FROM Selfridges, Selfridges is unreliable!!!!!!! Updated on 2nd Nov 2017 After i sent several emails to chase Selfridges to follow up my case, and i suggested them report this case to police because there is a thief in Selfridges. Finaly i got an answer within 2 days after i sent that email. I'm so disappointed with their so called investigation. it took 28 days for them to "investigate"the case. i have sent a video of the 3 items that i received with the original delivery box. And asked them try to put those 4 items in the same size delivery box that i received. We write with regards to your missing item claim. As part of our investigation into your claim, we have undertaken a thorough review of the process leading up to delivery of your order. Most importantly, all our orders are picked, packed and dispatched under CCTV at our Distribution Centre. We can confirm that after reviewing the surveillance and completing our investigation, the LOEWE Elephant leather coin purse was correctly packed into the order before delivery was made to your address. For this reason we are unable to process a refund. If you have any further queries, please do let us know. Kind regards, James ------------------------------------------------------------------- Updated: Selfridges just replied me the following message: Thank you for your email. I have looked into your query. I do apologise that you haven't received an update regarding your order. I have chased this as a matter of urgency for you. We'll ensure that you are contacted once we have an update. I do apologise about any inconvenience caused. If you have any further queries please do not hesitate to contact me. **** please don’t send me copy and paste message again. I need a refund! _______________________________________________ It has been 18 days since i emailed them regarding the missing item!!! I emailed Selfridges regarding The missing item "LOEWE Elephant leather coin purse" on the day that i received the order. i order 4 items, but there are only 2 dresses and 1 top in the parcel. the delivery box is so small which can only fits 2 dresses and 1 top. I'm so disappointed with my current shopping experience with Selfridges. the CS replied me that they will investigate the case for me, i emailed them to ask for the process but they replied me that the "Relevant Department" will investigate it. i have sent them 4 emails to ask for refund but they replied me the same thing again and again, the "Relevant Department" will investigate it. i paid GBP200 for the coin bag!!!!but not receiving it!!!!!! DON'T BUY FROM Selfridges, Selfridges is unreliable!!!!!!!