Appalled to say the least; After buying my wife a pair of Christian Louboutin shoes for Christmas, I wanted to purchase through a reputable retailer. Being a surprise, of course my wife was unable to try on the shoes, which unfortunately did not fit. Having sent the shoes back to Selfridges, which arrived back with them on the 8th January, I was subsequently contacted to say the item had been received and that I would be contacted within 5 working days. Roll on the 22nd January when I received the next email, stating that the shoes had been returned damaged?? and the item would be returned back to me!! At this point you could imagine my frustration. Especially as the shoe was tried on, on carpeted surface at home and was clear within moments that the shoes would not fit – so could clearly not be worn. After voicing my concerns regarding the query, I asked for this to be escalated to management. After battling through several emails, I eventually received an email stating that a member of management would be in touch within 48 hours…5 days ago and still nothing has prevailed and nobody has bothered to lift the phone. This begs the question, why are Christian Louboutin partnering with a retailer who provide such poor customer service and who do not follow up on their promises. I am now seeking independent legal advice to try and get my monies refunded so I can proceed to purchase my wife a Christmas present (and certainly not one from Selfridges).